Services | Apps | Software

Advancements in AI a Boon to HVAC Customer Service

Thu, 27 Jun 2024 07:00:00 -0400

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

Inspiring Young HVACR Professionals Through Cloud Technology

Fri, 26 Apr 2024 07:00:00 -0400

As the trades struggle to attract young workers, adding more technology could serve as a beacon.

Reaping the Benefits of a Properly Managed HVAC Fleet

hannahbelloli@achrnews.com (Hannah Belloli) — Mon, 22 Apr 2024 14:00:00 -0400

Having the right fleet management solution can increase employee accountability, efficiency, safety, and grow an HVAC company.

Navigating Technology Adoption in the HVACR Trades

Wed, 17 Apr 2024 14:00:00 -0400

While new technology can certainly help streamline certain aspects of HVAC business operations, like accounting and inventory management, it still needs to be viewed as a tool to augment the capabilities of employees, not replace them entirely.

Optimizing Efficiency in Your HVAC Business

Tue, 16 Apr 2024 00:00:00 -0400

Read this eBook to find out more on software solutions that help contractors reduce wasted time and cost.

Did Artificial Intelligence Just Kill Local SEO?

Wed, 27 Mar 2024 14:00:00 -0400

AI, especially its use in information gathering, needs to be harnessed by HVAC contractors if they want to be noticed when customers are searching for services online.

The Many Uses of AI in HVAC

mattjachman@achrnews.com (Matt Jachman) — Fri, 08 Mar 2024 14:00:00 -0500

Josh Crouch and Tersh Blissett, who have HVAC backgrounds, say AI can be employed in an answering service or a chatbot, for outbound dialing, as a technician’s assistant, or to respond to customers’ online reviews.

Manufacturers, Software Providers Lean Into Artificial Intelligence

mariataylor@achrnews.com (Maria Taylor) — Wed, 06 Mar 2024 14:00:00 -0500

AI can make work easier, more efficient for boots-on-the-ground HVAC professionals.

Putting AI to Work in the Trades

Fri, 01 Mar 2024 14:00:00 -0500

As AI continues to prove itself as more than just a fad, businesses should be harnessing its power to increase efficiencies and improve customer experiences.

AI Can Be a Useful Tool, But Still Needs Human Oversight, Distributors Told

mattjachman@achrnews.com (Matt Jachman) — Sat, 10 Feb 2024 07:00:00 -0500

 “Technology’s not going to solve everything, but you need to know how to use it,” Nelson Valderrama, CEO of Intuilize, told HVACR distribution professionals during the recent Heating, Air-conditioning & Refrigeration Distributors International conference.

What Small Businesses Need to Know about Generative AI

marissa.evans@liveoak.bank (Marissa Evans) — Wed, 07 Feb 2024 14:00:00 -0500

Evolving AI technology is becoming an important business tool for personalizing customer experience, analyzing data, and much more.

Hear How Lavender AC & Heating Boosted Growth By 100%

Thu, 01 Feb 2024 00:00:00 -0500

Struggling to grow revenue past $500K, Lavender transformed their operations with Sera, the all-in-one FSM solution.

Building a Data Culture

hannahbelloli@achrnews.com (Hannah Belloli) — Tue, 16 Jan 2024 14:00:00 -0500

Not only are the right data-driven leaders required, HVAC contractors also need to go through the necessary process to build a data culture within their company.

XOi, Tech Provider for Service Firms, Promotes 2

Tue, 12 Dec 2023 16:00:00 -0500

At XOi, Selena Judd has been named director of sales and marketing operations, and Amanda Harp has been named director of partnerships.

Sensibo Air Pro Wins Time Magazine Best Invention Honors

Fri, 27 Oct 2023 11:00:00 -0400

Sensibo produces smart heating and cooling devices and IAQ monitoring products, allowing users to control their heating and cooling equipment with artificial intelligence, data, and sensors, while taking advantage of air quality data to optimize equipment use and reduce energy consumption.

AI Takes on HVAC Labor Shortage

hannahbelloli@achrnews.com (Hannah Belloli) — Tue, 24 Oct 2023 07:00:00 -0400

Software company Bluon is betting that artificial intelligence, or AI, can help solve the labor shortage — and pass along decades of knowledge from retiring HVAC techs to the next generation.

Rilla Shares Three Key Sales Insights with HVAC Contractors

keatinga@bnpmedia.com (Austin Keating) — Sun, 15 Oct 2023 00:00:00 -0400

Founding engineer and head of growth at Rilla, Will Gao, compares the value of data analysis for winning in sports to sales.

ChatGPT-Style AI Tool for HVAC Takes Aim at Labor Shortage

mariataylor@achrnews.com (Maria Taylor) — Thu, 05 Oct 2023 07:00:00 -0400

AI tools, such as Bluon’s MasterMechanic, could make a big dent in another aspect of the labor issue: the wisdom lost as older, highly skilled workers leave the industry.

E-Commerce Innovations

mattjachman@achrnews.com (Matt Jachman) — Wed, 27 Sep 2023 11:00:00 -0400

HVACR distributors today are introducing software to meet contractors where they’re at and to fit the way they place electronic orders. At the same time, they’re working to maintain the personal relationships they’ve built with those customers.

Harnessing Technology for HVAC

darrell.sterling@johnstonesupply.com (Darrell Sterling) — Sat, 23 Sep 2023 07:00:00 -0400

The average tech thinks the service department is a giant money maker when in reality it is typically the least profitable part of a contractor’s business.

TNFR Rolls Out Software Upgrades for Contractors

Wed, 20 Sep 2023 15:30:00 -0400

The upgrades are the most recent step in The New Flat Rate’s evolution as it seeks ways to help home services contractors improve the sales process and customer service, the company said.

New Shurtape Labels Share 4 Safety Awards

Fri, 01 Sep 2023 11:35:00 -0400

The PXL BR labels won in the asset-tracking and -management, environmental health and safety (EHS) software, inspection documentation and automation, and lockout/tagout and machine-guarding categories.

ECI Software Now an ACCA Corporate Partner

Wed, 23 Aug 2023 16:00:00 -0400

ThermoGrid is a cloud-based business management software for plumbers, electricians, and HVACR technicians.

Artificial Intelligence Can Help HVAC Contractors Run a Better Business

hannahbelloli@achrnews.com (Hannah Belloli) — Tue, 22 Aug 2023 11:00:00 -0400

Contractors have to spend the time to effectively choose the right business management software that allows AI capabilities to fold into their day-to-day operations with ease.

2023 Dealer Design Awards: Contractor Services & Software

mattjachman@achrnews.com (Matt Jachman) — Mon, 31 Jul 2023 11:00:29 -0400

The Gold award goes to a new computer application designed to help technicians save time and money and provide efficient HVAC equipment installation and diagnostics.

Infographic: Report - 1 in 4 US Commercial Service Contractors Are Implementing AI

mariataylor@achrnews.com (Maria Taylor) — Thu, 27 Jul 2023 07:00:00 -0400

67% of contractors see digital transformation as important to their success.

New Business Development Manager at TNFR

Tue, 11 Jul 2023 08:15:34 -0400

Formerly a consultant for The New Flat Rate, John Ellis will now focus on building new partnerships for the company, TNFR said.

Five Ways Software Promotes Responsible, Efficient Hydronic System Design

Wed, 21 Jun 2023 11:00:00 -0400

While hydronic systems have long been recognized for their energy-saving properties in HVAC and plumbing applications, designing an efficient hydronic system and narrowing down the necessary system components can be challenging.

Dave Sherry is new ServiceTitan CFO

Thu, 01 Jun 2023 12:23:03 -0400

Sherry has held CFO positions for the past ten years. “His passion and expertise will be critical as we continue to expand our capabilities to solve the biggest pain points for contractors all across the country," said Ara Mahdessian, ServiceTitan co-founder and CEO.

10 Free Ways to Boost Your HVAC Business with ChatGPT

Sat, 15 Apr 2023 07:00:00 -0400

Here are 10 ways to get started by incorporating AI for free in some of your workflows right away.